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The Unstuck Box logo

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Refunds and Exchanges

What should I do if I receive the wrong item in my order?

If you have received an incorrect item in your order, we sincerely apologize for the inconvenience. To correct the error, please take the following steps:. We aim to dispatch the correct item from our warehouse as soon as possible, typically within a

How do I return a product I'm not satisfied with?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You'll also need the

What is the policy for exchanging an item I purchased by mistake?

If you ordered an item by mistake and would like to exchange it, let us know which item you initially wanted to purchase and confirm the condition of the box you received is unused and unopened. After confirmation, we can arrange an exchange for the

Can I exchange a product if it's not what I expected?

Absolutely. If you find that an Unstuck Box is not what you expected or you've changed your mind, we offer exchange options. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible fo