What should I do if I receive the wrong item in my order?Updated 10 days ago

If you have received an incorrect item in your order, we sincerely apologize for the inconvenience. To correct the error, please take the following steps:

1. Take a photo of the actual item you received.
2. Send this photo to us via email [email protected]. Include your name, email, phone number (if possible), and a brief description of the issue. Make sure to provide your order number for reference.
3. We will review the provided information and arrange a replacement for the missing item.

We aim to dispatch the correct item from our warehouse as soon as possible, typically within a week. If there are any further issues or concerns, do not hesitate to reach out to us for assistance.

Again, we truly apologize for any inconvenience caused and thank you for your understanding.