Order processing and shipping questions for purchases of our boxes.
We're so sorry to hear this!. If you received your item and it's damaged, please email [email protected] with the following information:. 1. Photo of the damage. 2. Your order number. 3. Your shipping address. Once we confirm the damage and validat
Unfortunately, things do get lost in transit. We'll be happy to help. Please contact us with your order number, for further assistance.
We offer a 30-day guarantee on all of our products. If you're unhappy for any reason please contact us with your order number for further assistance.
If your order status indicates that it has been delivered but you have not received it, please follow these steps:. If after 3 business days you still have not received the package, kindly contact us with the correct delivery address to confirm detai
If you need to update the shipping address after placing an order, it's important to contact customer service as soon as possible. We process orders within an hour of receiving them, but if your order has not been processed or shipped, an agent can u
Yes! As well as the US, we ship to Canada, Australia, New Zealand, the United Kingdom and Singapore, with more countries coming online soon. We look forward to assisting you, wherever you’re based!
We apologize for the inconvenience with the shipping delay. If it has been over 14 business days and the order has not been shipped or you have not received an update, please get in touch with our support team for assistance. We will take immediate a