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The Unstuck Box logo

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Order Processing and Shipping

Order processing and shipping questions for purchases of our boxes.

My order is damaged 😡

We're so sorry to hear this!. If you received your item and it's damaged, please email [email protected] with the following information:. 1. Photo of the damage. 2. Your order number. 3. Your shipping address. Once we confirm the damage and validat

My order is lost

Unfortunately, things do get lost in transit. We'll be happy to help. Please contact us with your order number, for further assistance.

I'd like a refund

We offer a 30-day guarantee on all of our products. If you're unhappy for any reason please contact us with your order number for further assistance.

What should I do if my order shows as delivered but I haven't received it?

If your order status indicates that it has been delivered but you have not received it, please follow these steps:. If after 3 business days you still have not received the package, kindly contact us with the correct delivery address to confirm detai

How can I update my shipping address after placing an order?

If you need to update the shipping address after placing an order, it's important to contact customer service as soon as possible. We process orders within an hour of receiving them, but if your order has not been processed or shipped, an agent can u

Do you ship internationally?

At present, we are only able to ship within the United States and Canada and do not offer other international shipping options. We apologize for any inconvenience this may cause and hope we can expand our shipping options in the future to serve our i

My order hasn't begun shipping or there's no update even after 14 business days. What should I do?

We apologize for the inconvenience with the shipping delay. If it has been over 14 business days and the order has not been shipped or you have not received an update, please get in touch with our support team for assistance. We will take immediate a