If your order status indicates that it has been delivered but you have not received it, please follow these steps:. If after 3 business days you still have not received the package, kindly contact us with the correct delivery address to confirm detai

If your order status indicates that it has been delivered but you have not received it, please follow these steps:<ol><li>Check with your local post office and coordinate with the carrier. Sometimes the package may show as delivered, but it could be delayed in the actual delivery to your doorstep.</li><li>Wait a few days as there are instances when the tracking shows the package as delivered but it is actually dropped off the next day or later.</li><li>Verify that no one else accepted the delivery on your behalf. Contact your neighbors as misdelivery can occur.</li></ol>If after 3 business days you still have not received the package, kindly contact us with the correct delivery address to confirm details before we proceed to send a replacement.For further assistance or if you have other questions, please don&apos;t hesitate to reach out to us.

What should I do if my order shows as delivered but I haven't received it?

If you need to update the shipping address after placing an order, it's important to contact customer service as soon as possible. We process orders within an hour of receiving them, but if your order has not been processed or shipped, an agent can u

If you need to update the shipping address after placing an order, it&apos;s important to contact customer service as soon as possible. We process orders within an hour of receiving them, but if your order has not been processed or shipped, an agent can update the address for you. You will receive a confirmation email when your package ships. In scenarios where the order has already processed or shipped, it may not be possible to change the address. In such cases, if the package is refused for delivery or returned to the sender, please contact customer service to arrange for the order to be sent to the updated address.Here are the steps to request an address change:<ol><li>Contact customer service immediately after noticing the mistake.</li><li>Provide the correct shipping address.</li><li>If the order hasn&apos;t been processed, customer service will confirm the change.</li><li>If the order is already shipped, monitor the tracking information.</li><li>Contact customer service if the package is on its way back to arrange for a new shipment.</li></ol>Please note that changes cannot be guaranteed if the order has been processed.

How can I update my shipping address after placing an order?

Yes! We currently ship to the following places:. United States. United Kingdom. Australia. New Zealand. Canada. Austria, Belgium, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden. Sin

Yes! We currently ship to the following places:<ul><li>United States</li><li>United Kingdom</li><li>Australia</li><li>New Zealand</li><li>Canada</li><li>Austria, Belgium, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden</li><li>Singapore</li></ul> We have more locations arriving soon and can often arrange shipment to unlisted destinations - just contact us at team@unstuckbox.com.

Do you ship internationally?

We apologize for the inconvenience with the shipping delay. If it has been over 14 business days and the order has not been shipped or you have not received an update, please get in touch with our support team for assistance. We will take immediate a

We apologize for the inconvenience with the shipping delay. If it has been over 14 business days and the order has not been shipped or you have not received an update, please get in touch with our support team for assistance. We will take immediate action to dispatch a new shipment to you containing the missing items, which should be expected within a week. Reach out if there are any further concerns or issues.

My order hasn't begun shipping or there's no update even after 14 business days. What should I do?

The Unstuck Box

Order processing and shipping questions for purchases of our boxes.

Order Processing and Shipping

How do I download all the cards in PDF format?