The Unstuck Box

If your order status indicates that it has been delivered but you have not received it, please follow these steps:<ol><li>Check with your local post office and coordinate with the carrier. Sometimes the package may show as delivered, but it could be delayed in the actual delivery to your doorstep.</li><li>Wait a few days as there are instances when the tracking shows the package as delivered but it is actually dropped off the next day or later.</li><li>Verify that no one else accepted the delivery on your behalf. Contact your neighbors as misdelivery can occur.</li></ol>If after 3 business days you still have not received the package, kindly contact us with the correct delivery address to confirm details before we proceed to send a replacement.For further assistance or if you have other questions, please don&apos;t hesitate to reach out to us.

If your order status indicates that it has been delivered but you have not received it, please follow these steps:. If after 3 business days you still have not received the package, kindly contact us with the correct delivery address to confirm detai

What should I do if my order shows as delivered but I haven't received it?

Order Processing and Shipping

My order is damaged 😡

My order is lost

I'd like a refund

How can I update my shipping address after placing an order?

Do you ship internationally?

My order hasn't begun shipping or there's no update even after 14 business days. What should I do?

Help, I didn't receive my eDeck welcome email!

How do I download all the cards in PDF format?

I purchased eDecks for myself and others. How can we access?

I'd like an eDeck refund

Managing or Cancelling Your eDeck Subscription

Signing into the eDeck app after installation

How do I sign in to the eDeck?

How to Manage Favorites

How to Access My Decks

Using the eDeck

How to Install the App on a Mobile Device

How to Install the Unstuck Box App on a Desktop

Installing the eDeck App

The Unstuck Box eDeck App

Do you offer bulk purchase discounts?

Bulk Orders

What should I do if I receive the wrong item in my order?

How do I return a product I'm not satisfied with?

What is the policy for exchanging an item I purchased by mistake?

Can I exchange a product if it's not what I expected?

Refunds and Exchanges

How do I check the status of my order without a confirmation number?

Can I receive a receipt and invoice for my purchase if I didn't receive them initially?

Order Status

What should I do if my order shows as delivered but I haven't received it?Updated 10 days ago